Welcome to Chic Home Furni Store. These Terms and Conditions govern your use of our website and services. By accessing chichomefurni.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Website Usage and Intellectual Property

Chic Home Furni Store provides a curated selection of premium home furnishings including window treatments, bedding, decor, and mattresses. Our website content, including product descriptions, images, and design elements, is protected by intellectual property laws.

User Responsibilities:

  • Provide accurate and complete information when creating an account or making purchases
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, or resell our products without authorization

Our Intellectual Property:

  • All website content, logos, and product designs are owned by Chic Home Furni Store
  • You may not use our intellectual property without written permission
  • Product images are for representative purposes; actual items may vary slightly

2. Products and Services Description

We specialize in sophisticated home furnishings that elevate living spaces. Our product range includes:

  • Window Treatments: Blackout curtains, blinds, shades, and related hardware
  • Bedding & Sleep Products: Comforters, hybrid mattresses, box springs, and bed bases
  • Home Decor: Clocks, faux flowers, candles, scents, and decorative accessories
  • Home Appliances: Heating, cooling, and air quality products

Important Note: We continuously update our product offerings. Some items may be available for limited periods or in limited quantities.

3. Ordering and Payment Terms

Order Process:

  • Orders are processed within 1-2 business days after payment confirmation
  • You will receive an order confirmation email with details
  • We reserve the right to cancel orders for pricing errors or stock unavailability

Accepted Payment Methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping Information:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days)
  • We ship globally except to some Asian countries and remote regions
  • Delivery times are estimates and may vary due to customs processing

User Obligations:

  • Provide correct shipping address and contact information
  • Ensure someone is available to receive deliveries
  • Inspect packages upon delivery and report damages immediately

4. Returns and Refunds Policy

Return Eligibility:

  • 15-day return period from delivery date
  • Items must be in original, unused condition with tags attached
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items:

  • Hybrid Mattresses (hygiene reasons)
  • Comforters removed from packaging
  • Opened candles and scents
  • Assembled, used, or damaged items
  • Final sale and clearance items

Return Process:

  1. Email [email protected] within 15 days of delivery
  2. Use subject line “Return Request – Order #[Your Order Number]”
  3. Include required information as specified in our return template
  4. Wait for approval and shipping instructions
  5. Ship items using trackable method (customer pays return shipping)

Refund Processing:

  • Refunds processed within 3-5 business days after return inspection
  • Credit card payments: 5-10 business days to appear on statement
  • PayPal payments: 3-5 business days to reflect in account
  • Original shipping charges are non-refundable

5. Customer Responsibilities and Account Security

User Account Management:

  • Keep login credentials secure and confidential
  • Notify us immediately of any unauthorized account access
  • Ensure account information remains current and accurate

Prohibited Activities:

  • Attempting to circumvent website security measures
  • Using automated systems to extract data
  • Placing fraudulent orders
  • Misrepresenting identity or order purpose

6. Limitation of Liability

Chic Home Furni Store’s liability is limited to the purchase price of products. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays beyond our reasonable control
  • Product misuse or improper installation
  • Color variations between product images and actual items
  • Customs delays or import restrictions in your country

Quality Assurance: While we carefully inspect all products before shipping, we cannot guarantee that colors will match exactly due to monitor variations. Product dimensions are approximate.

7. Privacy and Data Protection

We respect your privacy and protect your personal information. Our Privacy Policy details how we collect, use, and safeguard your data. By using our services, you consent to our data practices as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations. If resolution cannot be reached, disputes may be submitted to binding arbitration in Northridge, US.

9. Policy Updates

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms. We encourage you to review this page regularly.

10. Contact Information

Chic Home Furni Store
3783 Glendale Avenue
Northridge, US 91324
Email: [email protected]
Response Time: 1-2 business days

For returns, please use our dedicated returns address:
Chic Home Furni Store – Returns
3783 Glendale Avenue
Northridge, US 91324

Thank you for choosing Chic Home Furni Store. We’re committed to helping you create a sophisticated living space with our premium home furnishings collection.