At Chic Home Furni Store, we believe that creating your sophisticated living space should be a seamless experience from selection to delivery. Our premium home furnishings are carefully curated to elevate your home, and our shipping and returns policies are designed with the same attention to detail.

Shipping Information

Order Processing Time: 1-2 business days

Please note that processing time begins once payment has been confirmed.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time After Shipping Notes
Standard Shipping DHL or FedEx $12.95 10-15 business days Recommended for time-sensitive orders
Free Shipping EMS Free for orders over $50 15-25 business days Economical option for larger orders

Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, with the exception of some Asian countries and remote regions.

Returns & Exchanges Policy

Quick Overview: We offer a 15-day return policy from the date you receive your items. Most products in excellent condition can be returned or exchanged, with certain exceptions for hygiene and customized items.

Eligibility Requirements

  • Returns must be initiated within 15 days of delivery
  • Items must be in original, unused condition with all tags attached
  • Original packaging must be intact and included
  • A receipt or proof of purchase is required

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned for hygiene reasons:

  • Hybrid Mattresses (due to intimate nature and hygiene considerations)
  • Comforters (once removed from packaging)
  • Candles & Scents (for safety reasons once opened)
  • Any items that have been assembled, used, or damaged after delivery
  • Final sale items or clearance products (will be clearly marked)

The Return Process: Step by Step

  1. Submit Your Return Request
    Within 15 days of receiving your order, email us at [email protected] with the subject line “Return Request” and include the information in the template below.
  2. Wait for Approval & Instructions
    Our customer service team will review your request within 1-2 business days and email you with return approval and shipping instructions.
  3. Package Your Item
    Carefully repackage the item in its original packaging with all tags and components. Include a copy of your receipt or order confirmation.
  4. Ship Your Return
    Ship the package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
  5. Receive Your Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Request Template

To expedite your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Chic Home Furni Store Customer Service Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return: [Product Name(s) and SKU if available]

Reason for Return: [Please specify reason – size, color, damage, etc.]

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Please provide return instructions at your earliest convenience.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refunds & Exchanges

Refund Processing

Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal Payments: 3-5 business days to reflect in your PayPal account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damage or incorrect item. We will arrange for a replacement at no additional cost to you and provide a prepaid return label for the damaged/incorrect item.

Need Assistance?

Our customer service team is here to help you with any questions about shipping, returns or exchanges.

Email: [email protected]

Response Time: 1-2 business days

Mailing Address for Returns:
Chic Home Furni Store – Returns
3783 Glendale Avenue
Northridge, US 91324

Thank you for choosing Chic Home Furni Store to help create your sophisticated living space. We’re committed to ensuring your complete satisfaction with our premium home furnishings collection.