Welcome to Chic Home Furni Store’s FAQ page. We’re dedicated to helping you create a beautiful and comfortable home with our curated selection of furnishings. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, our customer service team is always here to help at [email protected].
Product Questions
What types of products do you offer?
We specialize in premium home furnishings, including mattresses (like Hybrid and Firm options), bedding (Comforters, Box Springs & Bed Bases), window treatments (Blackout, Blinds & Shades, Curtains & Drapes), and home decor items (such as Clocks, Candles & Scents, and Faux Flowers & Plants). Our collections, like Broyhill Accessories and brands like Danielsville and Dean, are carefully selected to enhance your living space with elegance and comfort.
Are your products suitable for apartments or houses?
Absolutely! Our products are designed for discerning homeowners and apartment dwellers alike. Whether you’re looking for a space-saving Dean mattress or elegant Curtain Rods & Hardware to frame your windows, we have options to fit various living environments.
Do you offer items for home appliances and climate control?
Yes, we have a selection in Heating, Cooling & Air Quality and Home Appliances to help you maintain a comfortable home atmosphere alongside our core furnishings.
Delivery & Shipping
Where do you ship to?
We provide global delivery to most continents, but please note that we currently do not ship to Asia and select remote areas to ensure reliable service. Our address is 3783 Glendale Avenue, Northridge, US 91324, and we ship from there using trusted carriers.
What are your shipping options and times?
- Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment. Ideal for quicker home transformations.
- Free Shipping (Orders over $50): Processed in 1-2 business days and delivered via EMS within 15-25 days after shipment. Perfect for budget-conscious shoppers who don’t mind a longer wait for savings.
How long does order processing take?
All orders are carefully prepared within 1-2 business days. Our team meticulously checks each item, from comforters to home decor, to ensure they meet our high standards before shipping.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your item. If you’re not satisfied, please contact us at [email protected] to initiate a return. We strive to make the process smooth and hassle-free.
Are there any restrictions on returns?
Returns are accepted for most products in original condition. Due to the nature of items like mattresses and custom window treatments, some restrictions may apply—please check the product details or contact us for specifics.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.
Contact & Support
How can I contact customer service?
For any questions, reach us at [email protected]. We’re based at 3783 Glendale Avenue, Northridge, US 91324, and we’re committed to assisting you with any delivery, product, or account issues.
Thank you for choosing Chic Home Furni Store—where we bring quality home furnishings right to your door, making every house a home.